Terms & Conditions
Effective Date: [15 May 2025]
Welcome to Ziro Mineral Water. By accessing or using our website, www.zirowater.in (the “Site”), purchasing our products, or interacting with our brand in any digital or physical form, you agree to be bound by the following Terms and Conditions.
Please read them carefully. If you do not agree, kindly refrain from using our services.
1. General Information
This website is operated by Ziro Mineral Water, a brand based in Ziro Valley, Arunachal Pradesh, India. Throughout the site, the terms “we,” “us,” and “our” refer to Ziro Mineral Water.
We reserve the right to update, change, or replace any part of these Terms at any time. Continued use of the site following changes constitutes acceptance of those updates.
2. Eligibility
To use this site or make a purchase, you must be:
- At least 18 years old, or accessing under the supervision of a parent/guardian
- Legally capable of entering into binding contracts
- Providing accurate and truthful personal and payment information
3. Products & Services
We offer naturally sourced bottled mineral water for purchase via one-time orders or subscriptions. All product descriptions, images, and prices are subject to change at any time without notice.
We reserve the right to:
- Limit quantities per customer or household
- Refuse or cancel orders that appear fraudulent or violate our values
- Substitute equivalent products if a particular bottle size is unavailable
4. Pricing & Payment
All prices on our site are listed in INR (Indian Rupees) and inclusive of applicable GST, unless stated otherwise.
We accept secure online payments via credit card, debit card, UPI, and other gateways provided at checkout.
We use third-party payment processors to handle transactions. By purchasing, you authorize us to process your payment securely.
5. Shipping & Delivery
We deliver across select locations in India. Delivery timelines vary based on region and availability.
Estimated delivery time: 3–7 business days
Tracking information is provided post-shipment via email or SMS.
Delays due to weather, transport strikes, or remote area access are beyond our control, though we will always communicate transparently.
Learn more: [Shipping Policy]
6. Returns & Refunds
We take great care in packaging and shipping your water with reverence. However, if your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos and details.
Eligible refunds or replacements will be processed at our discretion.
Note: Due to the consumable nature of our product, we do not accept returns for opened bottles or for reasons unrelated to product quality.
Learn more: [Refund Policy]
7. Subscriptions
By signing up for a subscription, you agree to recurring charges at the interval you selected (e.g., monthly). You may modify, pause, or cancel your subscription anytime via your account dashboard or by contacting us at least 5 days before your next billing date.
Missed payments may result in temporary suspension of delivery.
8. Intellectual Property
All content on the site — including logos, text, product descriptions, images, and journal articles — is the property of Ziro Mineral Water and is protected by applicable intellectual property laws.
You may not copy, reuse, or republish any part of the site without prior written permission.
9. User Conduct
By using this site, you agree not to:
- Use the site for unlawful purposes
- Attempt to breach security or access restricted areas
- Submit false, misleading, or harmful content or reviews
- Violate the rights of other users or third parties
We reserve the right to suspend or terminate access for violations of these terms.
10. Third-Party Links
Our site may contain links to third-party websites or services. We are not responsible for their content, policies, or practices and encourage you to review their terms independently.
11. Limitation of Liability
Ziro Mineral Water is not liable for any direct, indirect, incidental, or consequential damages arising from your use of the site or our products, including but not limited to health issues, shipping delays, or service interruptions.
Our total liability shall not exceed the amount paid for the specific product or service in question.
12. Privacy
We are deeply committed to your privacy and data protection. Please review our [Privacy Policy] for details on how your information is collected, used, and safeguarded.
13. Governing Law
We are deeply committed to your privacy and data protection. Please review our [Privacy Policy] for details on how your information is collected, used, and safeguarded.
14. Contact Us
For any concerns, clarifications, or support:
Email: hello@zirowater.in
Phone: +91-XXXXXXXXXX
Mailing Address: Ziro Mineral Water, Lower Subansiri District, Ziro Valley, Arunachal Pradesh 791120, India
Final Note
At Ziro, we believe all relationships — even digital ones — deserve respect, clarity, and calm. These terms exist to protect that shared trust.
