Shipping & Refund Policy
Effective Date: 15 May 2025 || Last Updated: 15 May 2025
At Ziro Mineral Water, we approach every delivery with the same care and reverence we give to our source. This policy outlines how your water flows from our spring to your doorstep — and what to expect should something not arrive as intended.
SHIPPING POLICY
Where We Deliver
We currently deliver across select regions in India, and we’re steadily expanding. If we don’t serve your area yet, please contact us — we may be able to make an exception or guide you to the nearest stockist.
Delivery Timelines
- Urban & Metro Areas: Typically 3–5 business days
- Rural & Remote Locations: 5–10 business days
- Subscription Plans: Delivered monthly based on your chosen cycle
Once your order is dispatched, you’ll receive a tracking link via email or SMS.
Shipping Charges
Shipping fees may vary based on location, order size, and plan type. Applicable charges (if any) will be clearly displayed at checkout before you confirm your order.
We are committed to transparent pricing — with no hidden costs, ever.
Packaging
Our bottles are carefully packed using protective, eco-conscious materials. Every parcel is handled with the intention to arrive safely, intact, and in alignment with our values.
REFUND & REPLACEMENT POLICY
Eligible Situations
You may request a refund or replacement if your order:
- Arrives damaged or leaking
- Contains the wrong item or quantity
- Has missing products from the box
Please contact us within 48 hours of delivery with:
- Your order number
- Clear photographs of the product and packaging
- A brief description of the issue
Our team will respond with care and clarity.
What’s Not Covered
Due to the nature of our product, we do not accept returns for:
- Opened or consumed bottles
- Delays due to courier network constraints
- Change-of-mind after purchase
- Requests submitted after 48 hours of receipt
Replacements
If your request qualifies, we’ll ship a free replacement within 7 working days. If the original product is unavailable, we’ll offer a full refund or store credit — based on your preference.
Refund Timelines
Refunds are processed within 7–10 business days of approval and issued via your original method of payment. We will notify you once it’s complete.
CUSTOMER SUPPORT
We’re here for you — whether it’s a late delivery or a bottle that didn’t arrive as it should.
Email: support@zirowater.in
Phone: +91-XXXXXXXXXX
Subject Line: Refund/Delivery Query – Order #[Your Order Number]
As with all things from the valley, we strive to resolve with patience, clarity, and care
