Privacy Policy
Effective Date: 15 May 2025 || Last Updated: 15 May 2025
Ziro Mineral Water (“we,” “us,” “our”) values your privacy like we value our water source — with deep respect and responsibility. This Privacy Policy explains how we collect, use, protect, and share your personal information when you interact with us through our website, services, and communication channels.
By using our website [www.zirowater.in] (the “Site”) or providing us your data, you agree to the practices outlined below.
1. What We Collect
We collect only what is essential to serve you mindfully and securely.
Personal Data You Provide:
- Name
- Email address
- Phone number
- Shipping/billing address
- Payment details (processed via secure third-party gateways)
- Messages or inquiries submitted via contact forms
Automatically Collected Data:
- IP address
- Browser type
- Device information
- Usage patterns (via cookies or analytics tools)
We do not collect or store sensitive financial data like full credit card numbers. All payments are securely processed by verified third-party payment gateways (e.g., Razorpay, Stripe).
2. Why We Collect It
We use your data for the following peaceful purposes:
- To process and fulfill your orders
- To send order confirmations, delivery updates, and receipts
- To respond to inquiries or customer service requests
- To personalize your experience with Ziro
- To improve our site, products, and user experience
- To occasionally send thoughtful updates, journal articles, or product news (only if you opt in)
We do not sell, rent, or trade your data to any third party.
3. How We Protect It
We store your personal data on secure servers with industry-standard encryption and access controls.
Our site uses SSL encryption (https) to ensure safe transmission of your information. Our team is trained in data privacy and mindful digital practices.
In the rare case of a data breach, we will notify you and the appropriate authorities in compliance with Indian law and best international practices.
4. Cookies & Tracking
We use minimal, respectful cookies to:
- Understand how visitors interact with our site
- Improve navigation and product display
- Remember your cart or preferences
You can control cookie behavior through your browser settings. Declining cookies may affect certain features of the site, but we respect your choice either way.
5. Email & SMS Communication
If you sign up for our newsletter or create an account, you may receive:
- Order updates and account notifications
- Occasional journal reflections or new product announcements
- Partner invitations or seasonal campaigns
You may unsubscribe at any time via the link in our emails or by contacting us at hello@zirowater.in. We aim to write sparingly and soulfully — no inbox flooding.
6. Sharing of Information
We may share your information only with:
- Shipping carriers (to deliver your order)
- Payment processors (for secure checkout)
- Analytics providers (e.g., Google Analytics, used with restraint)
- Legal authorities (if required under law)
All third-party services are bound by confidentiality agreements and strict data handling protocols.
7. International Users
Our website is based in India, but accessible globally. By using it, you agree that your information may be transferred to and stored on servers located in India or countries with appropriate data protection laws.
8. Children’s Privacy
We do not knowingly collect data from children under the age of 13. If you believe a child has submitted personal information, please contact us immediately at hello@zirowater.in and we will remove it.
9. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request corrections or updates to your data
- Ask us to delete your data (subject to legal or transactional obligations)
- Withdraw consent at any time (e.g., email opt-out)
To request any of the above, simply email: privacy@zirowater.in
We aim to honor all requests within 7 business days.
10. Updates to This Policy
We may revise this Privacy Policy to reflect changes in law, practice, or purpose. The revised version will be posted here with the updated date.
We encourage you to review this page occasionally to stay informed, as transparency is a stream we keep clear.
Contact Us
If you have any questions, feedback, or concerns about your privacy, please reach out:
Email: privacy@zirowater.in
Phone: +91-XXXXXXXXXX
Postal Address:
Ziro Mineral Water
Lower Subansiri District, Ziro Valley
Arunachal Pradesh, India 791120
In the Apatani way, what flows purely must be handled with care. Your data, like our water, deserves respect, balance, and protection.
